We have a recommended retail price (RRP) for every product. This ensures a level playing field for all. Registered customers can email to receive a full price list.

Online sellers must have purchased an item to be able to sell it online. This is to be fair to all customers, especially those who have purchased a large stock. Anything sold online must be at the RRP.

We deal with Bridal Businesses worldwide. When you apply to be a retailer through our website you will not automatically be granted access to wholesale prices. We must review your application which may take up to 48 hours. We only deal with a selected range of retailers. Please ensure you fill out all fields in the application form and give as much detail about your business as possible. You will receive confirmation of your successful application via email.

Every item is delivered in its own Windsor Bridal Jewellery display box or pouch – this is included in the price. To obtain sales we know that quality packaging is essential.

There is no minimum order. It makes sense to order more than one item as the postage is the same for several items. If you just need one thing, we understand and that’s okay.

We immediately replace or refund any defective item. We are very well known in the trade for our excellent after sale service.

Yes, we can make small changes and certain customisation when possible.

In Australia, most orders are by overnight express. New Zealand takes just a couple of days on average. In the UK and Ireland we have a dedicated office and stock so many orders are next day delivery. For the US our delivery time is around four days. Europe roughly four days also.

We prefer payment by bank transfer, but we can also accept major credit cards. Details for payment are printed on your invoice.